Welcome to Purohit Baba™, a digital platform owned and operated by NEELASTRO LLP ("Company", "we", "our", "us" or "Purohit Baba™"), having its registered office at Bhadauni (CT),Nawada, Bihar – 805110, India.
Purohit Baba™ operates through its website, mobile applications and related digital platforms to provide various services including but not limited to Astrology Consultation Services, Numerology Services, Kundli and Horoscope Services, Pooja Booking Services, Online Pandit Booking Services, E‑Commerce Services and other spiritual, religious and related services.
The Company recognizes the importance of maintaining the privacy, confidentiality and security of the personal information shared by its users, customers, visitors, astrologers, pandits, service providers and business partners. We are committed to protecting the personal information entrusted to us and to processing such information in a lawful, fair, transparent and secure manner.
This Privacy Policy explains how we collect, receive, store, process, use, disclose, transfer and protect personal information and other data provided by users while accessing or using the Platform.
This Privacy Policy is published in accordance with and shall be governed by the applicable laws of India, including but not limited to:
By accessing, browsing, registering on, or using the Platform in any manner whatsoever, the user acknowledges that he/she has read, understood and agreed to be bound by this Privacy Policy and consents to the collection, use, storage and processing of personal information in accordance with the terms contained herein.
If the user does not agree with this Privacy Policy or any part thereof, the user is advised to immediately discontinue accessing or using the Platform and its services.
This Privacy Policy constitutes a legally binding agreement between the user and NEELASTRO LLP, operating under the brand name Purohit Baba™.
By accessing, browsing, registering, creating an account, downloading the mobile application, purchasing products, booking a pooja, consulting an astrologer, registering as a pandit, making a payment, submitting information, or otherwise using any service offered through the Platform, the user expressly acknowledges and agrees that he/she has read, understood and accepted the terms of this Privacy Policy.
The user further expressly consents to the collection, storage, processing, use, transfer and disclosure of his/her personal information and other information in the manner described under this Privacy Policy.
Such consent shall include, without limitation, consent for:
The user represents and warrants that:
If any information provided by the user is found to be false, inaccurate, incomplete, misleading or outdated, Purohit Baba™ reserves the right, at its sole discretion and without prior notice, to suspend, restrict or terminate the user's access to the Platform and its services.
Where the user provides information relating to another individual, including but not limited to birth details, family details, contact details or information required for pooja, astrology or numerology services, the user represents and warrants that he/she has obtained all necessary consent, authorization and permissions from such individual for sharing such information with Purohit Baba™.
The user may withdraw consent for processing of personal information by contacting the Company at support@purohitbaba.com. However, the withdrawal of consent may result in limitation, suspension or inability to access certain services offered on the Platform.
Continued access or use of the Platform after any modification, amendment or update to this Privacy Policy shall constitute the user's acceptance of such revised Privacy Policy. Users are encouraged to periodically review this Privacy Policy to remain informed about how their information is being collected, used and protected.
If the user does not agree with any provision of this Privacy Policy, the user should immediately discontinue accessing or using the Platform and its services.
This Privacy Policy applies to all visitors, registered users, customers, astrologers, pandits, service providers, merchants, vendors and any other individuals who access, browse, register, transact, communicate or otherwise use the services offered by Purohit Baba™ through its website, mobile applications, WhatsApp services, customer support channels and other digital platforms operated by NEELASTRO LLP.
The term "Services" shall include, but shall not be limited to, Astrology Consultation Services, Numerology Services, Kundli Services, Horoscope Services, Pooja Booking Services, Online Pandit Booking Services, E‑Commerce Services, Customer Registration Services, Pandit Registration Services, WhatsApp Support Services, Push Notification Services and any other services, features, products or offerings that may be introduced by Purohit Baba™ from time to time.
This Privacy Policy applies to all information collected, stored, processed, used, shared or otherwise handled by Purohit Baba™ in connection with the provision of such services, irrespective of whether the user accesses the Platform through a website, mobile application, third‑party integration, social media platform, communication channel or any other medium made available by the Company.
By accessing or using any of the services offered by Purohit Baba™, the user expressly acknowledges and agrees that his or her personal information may be collected, stored, processed and used in accordance with this Privacy Policy and the applicable laws of India.
Purohit Baba™ collects various categories of information from users, customers, astrologers, pandits, vendors, visitors and other persons who access or use the Platform. The information collected may include personal information, contact information, financial information, transactional information, technical information, device information, communication information and any other information voluntarily provided by users from time to time.
The Company may collect information directly from users, automatically through the use of technology, through third‑party service providers, through payment gateways, through business partners, through social media platforms and through other lawful sources.
Depending upon the nature of services availed by the user, we may collect information including Full Name, Father's Name, Mother's Name, Date of Birth, Time of Birth, Place of Birth, Gender, Nationality, Marital Status, Profile Photograph, Residential Address, Office Address, Billing Address, Shipping Address, City, State, Country, Postal Code, Government Identification Information and other information voluntarily provided by the user.
We may collect contact information including Mobile Number, Alternative Mobile Number, Email Address, WhatsApp Number, Emergency Contact Details and other communication details provided by the user.
When users create an account on Purohit Baba™, we may collect information including Username, Password, OTP Verification Details, Login Credentials, Communication Preferences, Language Preferences, Profile Preferences, Account Settings and other information necessary for registration and account management.
For providing astrology consultations and related services, we may collect information including Date of Birth, Time of Birth, Place of Birth, Gender, Relationship Information, Family Information, Educational Information, Professional Information, Questions submitted during consultations, Horoscope Information, Kundli Information, Consultation History, Preferences regarding remedies and recommendations and any additional information voluntarily shared by users.
For providing numerology services, we may collect information including Date of Birth, Full Name, Gender, Contact Details, and other relevant information needed for numerology analysis and consultations.
For providing pooja booking and religious services, we may collect information including Name of Devotee, Names of Family Members, Sankalp Details, Address of Pooja Location, Preferred Date and Time, Temple Preferences, Occasion Details, Religious Information and any additional information voluntarily provided by users.
For processing purchases and delivering products, we may collect information including Customer Name, Billing Address, Shipping Address, Mobile Number, Email Address, Product Preferences, Order Details, Delivery Instructions, Purchase History, Return Information and Refund Information.
For registration and onboarding of Pandits and service providers, we may collect information including Full Name, Address, Date of Birth, Mobile Number, Email Address, Identity Proof, Address Proof, PAN Details, Bank Account Information, Qualification Information, Experience Information, Professional Information, Profile Photograph, Tax Information and other documents required for verification and compliance purposes.
When users make payments through the Platform, we may collect information including Transaction ID, Order ID, Payment Method, Payment Status, Invoice Information, Billing Information, Refund Information and Transaction History.
For security reasons, Purohit Baba™ does not store Debit Card Numbers, Credit Card Numbers, CVV Numbers, UPI PINS, Internet Banking Passwords or any other confidential payment authentication credentials. Payments are processed through secure third‑party payment gateways including Razorpay.
When users access the Platform, we may automatically collect information including IP Address, Device Type, Device Identifier, Operating System Information, Browser Information, Mobile Network Information, Language Preferences, Time Zone Information, Date and Time of Access, Pages Visited, Session Duration, Clickstream Information, Crash Reports, Diagnostic Information and other technical information necessary for security and performance purposes.
The Platform may request access to precise or approximate location information for providing location‑based services, recommending nearby services, improving user experience and facilitating deliveries and bookings. Users may enable or disable location access at any time through device settings.
Depending upon the features used by the user, the mobile application may request permissions including Camera Access, Microphone Access, Storage Access, Media Access, Contact Access, Notification Access and Location Access. Such permissions are requested solely for providing specific functionalities of the Platform.
When users communicate with Purohit Baba™ through Email, WhatsApp, Chat Support, Customer Support, Social Media, Feedback Forms, Surveys, Telephone Calls, Support Tickets or any other communication channels made available by the Platform, we may collect, record, store and process such communications for customer support, quality assurance, service improvement, fraud prevention, legal compliance and dispute resolution purposes.
The Platform uses Cookies, Pixels, Tags, SDKs and similar technologies to collect information relating to user preferences, browsing behaviour, website performance, advertising effectiveness, analytics information and device information. Users may disable cookies through browser settings; however, certain functionalities of the Platform may not function properly.
We may receive information from Payment Gateway Providers, Analytics Providers, Advertising Partners, Social Media Platforms, Logistics Partners, Business Partners, Identity Verification Service Providers, Government Authorities and other lawful sources where permitted under applicable laws.
Users may voluntarily provide additional information while participating in promotions, submitting reviews, posting comments, contacting customer support, participating in surveys, uploading content or otherwise interacting with the Platform. Such information shall be deemed to have been voluntarily provided with the user's consent.
The user represents and warrants that all information provided to Purohit Baba™ is true, accurate, complete and up to date and the Company shall not be responsible for any consequences arising from false, inaccurate, misleading or incomplete information provided by users.
The information collected by Purohit Baba™ is used solely for lawful business purposes, for providing services requested by users, for improving the functionality of the Platform and for complying with applicable laws and regulatory requirements.
The Company may collect, use, process and store user information for various purposes including creating and managing user accounts, verifying user identity, facilitating registration and login, maintaining user profiles, authenticating users through OTP verification and providing secure access to the Platform.
Information may be used for providing Astrology Consultation Services, Numerology Services, Kundli Services, Horoscope Services, Pooja Booking Services, Online Pandit Booking Services, E‑Commerce Services and other services offered by Purohit Baba™ from time to time.
The Company may use personal information for processing bookings, scheduling appointments, assigning astrologers and pandits, managing consultations, facilitating communication between users and service providers and ensuring successful completion of services requested by users.
Information collected from users may be used for processing payments, generating invoices, issuing refunds, maintaining transaction records, preventing payment fraud, conducting financial reconciliations and complying with accounting and taxation requirements.
The Company may use information for delivering products purchased through the Platform, processing returns and exchanges, providing delivery updates, handling customer requests and improving order fulfilment processes.
Information may be used for responding to customer inquiries, providing customer support, resolving complaints, handling grievances, managing support tickets, conducting quality assurance activities and improving customer experience.
The Company may use personal information for communicating with users through Email, SMS, WhatsApp Messages, Push Notifications, Telephone Calls, In‑App Notifications and other communication channels regarding bookings, consultations, orders, service updates, account information, reminders, security alerts and administrative matters.
Subject to applicable laws and user preferences, information may also be used for sending newsletters, promotional communications, marketing campaigns, special offers, referral programmes, surveys, feedback requests and information regarding new services, products and features offered by Purohit Baba™.
The Company may use information for personalizing user experience, understanding user preferences, recommending relevant services and products, displaying customised content and improving the functionality and usability of the Platform.
Information may be used for conducting analytics, statistical analysis, business intelligence activities, research, product development, market studies and service improvement initiatives to better understand user behaviour and preferences.
The Company may use information collected through Cookies, Pixels, Device Identifiers, Log Files and similar technologies for remembering user preferences, maintaining login sessions, improving website performance, measuring advertising effectiveness, monitoring platform usage and enhancing security.
Information may be used for fraud detection, fraud prevention, risk management, cybersecurity activities, monitoring suspicious transactions, preventing unauthorized access, investigating security incidents and protecting the rights, property and safety of the Company, its users and third parties.
The Company may use personal information for identity verification, Know Your Customer (KYC) processes, document verification, eligibility assessment and compliance with applicable laws, regulations and internal policies.
Information may be shared and processed for complying with legal obligations, responding to lawful requests from government authorities, regulatory bodies, courts, law enforcement agencies and for enforcing the Company's legal rights and contractual obligations.
The Company may use information for maintaining business records, preparing financial statements, conducting internal audits, managing disputes, defending legal claims and preserving evidence as required by applicable laws.
Information may also be used for any other purpose for which the user has provided consent or where such processing is otherwise permitted or required under applicable law.
Purohit Baba™ shall process personal information only to the extent necessary for the purposes stated in this Privacy Policy and shall take reasonable measures to ensure that such information is used in a lawful, fair, transparent and secure manner.
Purohit Baba™ uses Cookies, Pixels, Software Development Kits (SDKs), Web Beacons, Tags, Device Identifiers and similar technologies to improve the functionality, security and performance of the Platform and to provide a better and more personalized experience to users.
A cookie is a small text file that is stored on a user's device when the user visits the Platform. Cookies help the Platform recognize the user's device, remember user preferences, maintain login sessions and improve the overall browsing experience.
The Company may use different types of cookies and tracking technologies including essential cookies, functional cookies, analytical cookies, performance cookies, advertising cookies and security‑related cookies.
Information collected through cookies and similar technologies may include IP Address, Device Information, Browser Information, Operating System Information, Device Identifier, Date and Time of Visit, Pages Visited, Time Spent on Pages, Clickstream Information, Referral Sources, Search Terms, User Preferences, Language Settings, Location Information and other usage‑related information.
The Company may use such information for various purposes including maintaining user sessions, remembering login preferences, improving website functionality, understanding user behaviour, measuring website performance, monitoring platform usage, preventing fraud, ensuring platform security and enhancing user experience.
Purohit Baba™ may use analytics and advertising services provided by third parties including Google Analytics, Google Firebase, Meta Pixel, Meta SDK, Google Tag Manager and other similar analytics, advertising and performance monitoring tools from time to time.
These services may collect and process information relating to user interactions with the Platform, including information regarding page visits, clicks, navigation patterns, application usage, advertising interactions, device information and other analytical information.
The information collected through cookies and analytics technologies may be used for analysing trends, preparing statistical reports, measuring the effectiveness of marketing campaigns, understanding customer preferences, improving products and services and developing new features and functionalities.
Certain third‑party service providers may place their own cookies or tracking technologies on the Platform in accordance with their respective privacy policies. Purohit Baba™ does not control the operation of such third‑party cookies and users are encouraged to review the privacy policies of such third parties before using their services.
Most internet browsers and mobile devices allow users to manage, disable, restrict or delete cookies through browser or device settings. Users may choose to reject or disable cookies; however, certain features, functionalities or services available on the Platform may not function properly if cookies are disabled.
By accessing or using the Platform, the user acknowledges and agrees that Purohit Baba™ may use cookies, analytics tools and similar tracking technologies in the manner described in this Privacy Policy and consents to the collection and processing of information through such technologies to the extent permitted by applicable laws.
Purohit Baba™ provides various paid services including Astrology Consultations, Numerology Services, Pooja Booking Services, Online Pandit Booking Services, E‑Commerce Product Purchases and other services that may be introduced from time to time. In order to facilitate these services, the Platform may collect and process certain payment and transaction‑related information.
When a user makes a payment through the Platform, we may collect information including Transaction ID, Order ID, Payment Method, Payment Status, Invoice Information, Billing Information, Refund Information, Payment Timestamp, Transaction Amount and other information necessary for processing and recording transactions.
Payments on Purohit Baba™ are processed through secure third‑party payment service providers and payment gateways including Razorpay and other payment partners that may be integrated with the Platform from time to time.
For security and regulatory reasons, Purohit Baba™ does not collect, store or retain complete Debit Card Numbers, Credit Card Numbers, CVV Numbers, UPI PINs, Internet Banking Passwords, Card Authentication Passwords or any other confidential payment authentication credentials entered by users during the payment process.
All payment information entered by users is transmitted directly to the payment gateway provider through secure encryption protocols and is processed in accordance with the privacy policies, security standards and terms and conditions of the respective payment service providers.
The Company may retain limited payment‑related information including payment reference numbers, transaction identifiers, payment status and billing information for accounting purposes, reconciliation, customer support, fraud prevention, dispute resolution, taxation requirements and compliance with applicable laws.
Purohit Baba™ may use payment and transaction information for processing refunds, chargebacks, cancellations, reversals, failed transactions and other financial activities relating to the services provided through the Platform.
In certain cases, the Company may share limited payment‑related information with payment processors, banks, financial institutions, government authorities, law enforcement agencies or regulatory bodies where such disclosure is necessary for processing transactions, preventing fraud, complying with legal obligations or protecting the rights and interests of the Company and its users.
The Company takes reasonable administrative, technical and organizational measures to protect payment information from unauthorized access, disclosure, alteration or misuse. However, users acknowledge that no method of electronic transmission, payment processing or storage can be guaranteed to be completely secure and the Company cannot guarantee absolute security of information transmitted over the internet.
Users are advised to keep their banking credentials, OTPs, passwords, UPI PINs and other confidential financial information secure and not to share such information with any third party, including employees, agents, astrologers, pandits or service providers associated with the Platform.
By making any payment through the Platform, the user expressly acknowledges and agrees to the collection, use, processing and sharing of payment‑related information in the manner described in this Privacy Policy and in accordance with the terms and conditions of the respective payment service providers.
Purohit Baba™ respects the privacy of its users and does not sell, rent, trade or otherwise commercially exploit personal information belonging to users. However, in order to provide services efficiently and comply with applicable laws, the Company may share, disclose, transfer or permit access to certain information in the circumstances described below.
The Company may share information with its employees, directors, officers, consultants, advisors, customer support personnel and authorized representatives strictly on a need‑to‑know basis and only for the purpose of providing services, operating the Platform, improving user experience and fulfilling legal and contractual obligations.
Information may be shared with astrologers, pandits and service providers for the purpose of providing consultations, performing pooja services, fulfilling user requests, scheduling appointments, delivering services and facilitating communication between users and service providers. Only such information as is reasonably necessary for providing the requested services shall be shared.
The Company may share information with third‑party service providers including payment gateway providers, technology service providers, cloud hosting providers, analytics providers, marketing service providers, communication service providers, customer relationship management service providers, logistics partners, delivery partners and other business partners who assist the Company in operating the Platform and providing services to users.
Information may be disclosed to banks, financial institutions, payment processors and payment gateway providers for processing payments, preventing fraudulent transactions, managing refunds, resolving payment disputes and complying with financial and regulatory requirements.
The Company may disclose information where such disclosure is necessary to comply with any applicable law, regulation, legal process, judicial proceeding, court order, governmental request, regulatory requirement or lawful request made by law enforcement authorities or government agencies.
The Company may disclose information where it believes in good faith that such disclosure is necessary to protect the rights, property, safety and security of Purohit Baba™, its users, employees, service providers, business partners or the general public, to investigate suspected fraud, to enforce the Company's legal rights, to prevent illegal activities or to respond to emergencies.
Information may be disclosed in connection with any merger, acquisition, restructuring, reorganization, amalgamation, business transfer, sale of assets, investment transaction or change in ownership or control of the Company. In such circumstances, the Company shall take reasonable steps to ensure that the receiving party continues to protect personal information in a manner substantially consistent with this Privacy Policy.
The Company may share aggregated, anonymized or de‑identified information that does not identify any individual user for business analytics, research, statistical reporting, marketing analysis, service improvement and other lawful business purposes.
Purohit Baba™ does not share mobile numbers, SMS consent information, OTP information or opt‑in data with third parties for their independent marketing, promotional or advertising purposes.
The Company may transfer and process information within India or outside India where such transfer is necessary for providing services, operating the Platform, storing data, using cloud infrastructure or complying with contractual and legal requirements, provided that such transfer is carried out in accordance with applicable laws and reasonable security practices.
By using the Platform, the user expressly acknowledges and consents to the sharing, disclosure and transfer of information in the manner described in this Privacy Policy and to the extent permitted by applicable laws.
Purohit Baba™ retains personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, for providing services requested by users, for complying with legal and regulatory obligations and for protecting the legitimate interests of the Company.
The period for which information is retained may vary depending upon the nature of the information, the type of services availed by the user, legal requirements, contractual obligations, taxation requirements, dispute resolution requirements and fraud prevention measures.
The Company may retain information including account information, transaction records, invoices, payment information, consultation history, booking history, customer communications, support records, grievance records and other business records for such period as may be required under applicable laws or for legitimate business purposes.
Information may continue to be retained even after a user stops using the Platform or closes an account where such retention is necessary for compliance with applicable laws, prevention of fraud, enforcement of agreements, protection of legal rights, resolution of disputes, accounting requirements, taxation purposes, audit requirements or for responding to lawful requests from government authorities and law enforcement agencies.
Users may request deletion of their account and personal information by using the account deletion feature made available on the Platform or by submitting a written request to support@purohitbaba.com.
Upon receiving a valid account deletion request and after successful verification of the identity of the user, Purohit Baba™ shall take reasonable steps to delete, anonymize or de‑identify the personal information of the user within a reasonable period of time, subject to the exceptions mentioned in this Privacy Policy and under applicable laws.
Notwithstanding anything contained herein, the Company may retain certain information even after account deletion, including transaction records, invoices, taxation records, payment information, dispute‑related information, fraud prevention information, legal records and other information which the Company is required or permitted to retain under applicable laws.
Deletion of an account may result in permanent loss of access to certain services, consultation history, booking history, order history, reports, rewards, credits, preferences and other information associated with the user's account, and such information may not be recoverable after deletion.
Where technically feasible and legally permissible, the Company may anonymize or de‑identify personal information so that it can no longer be associated with a specific individual. Such anonymized or de‑identified information may continue to be retained and used for analytics, research, statistical reporting, service improvement, business intelligence and other lawful business purposes.
The Company reserves the right to refuse, delay or restrict deletion requests where retention of information is necessary for compliance with legal obligations, pending investigations, fraud prevention activities, dispute resolution, enforcement of agreements or protection of the rights and interests of Purohit Baba™, its users or third parties.
By using the Platform, the user acknowledges and agrees that the retention, deletion and erasure of personal information shall be governed by this Privacy Policy and the applicable laws of India.
Purohit Baba™ recognizes the importance of protecting the privacy, confidentiality, integrity and security of personal information entrusted to us by users. The Company is committed to implementing reasonable administrative, technical, physical and organizational safeguards to protect personal information against unauthorized access, unauthorized disclosure, misuse, loss, destruction, alteration, accidental disclosure or any other unlawful processing.
The Company maintains appropriate security measures and follows industry‑standard practices to protect information collected through the Platform. Such measures may include Secure Socket Layer (SSL) encryption, encrypted data transmission, secured servers, firewall protection, access control mechanisms, password protection, system monitoring, security testing, backup procedures and other reasonable security practices as may be appropriate from time to time.
Access to personal information is restricted only to authorized employees, officers, consultants, contractors, service providers and business partners who require such information for providing services, performing their duties or fulfilling legal and contractual obligations. Such persons are required to maintain the confidentiality and security of personal information and are permitted to access information only on a need‑to‑know basis.
The Company regularly reviews its internal security procedures and may implement additional safeguards, technological measures and security protocols as necessary to improve the protection of personal information and to address emerging security risks and threats.
The Company may use third‑party cloud service providers, hosting providers, payment processors, technology partners and other service providers for storage, processing and management of information. While the Company makes reasonable efforts to engage reputable service providers and requires them to maintain appropriate security standards, the Company cannot guarantee or warrant the absolute security of systems operated by third parties.
Users are responsible for maintaining the confidentiality of their account credentials, passwords, OTPs, PINs and other authentication information. Users are advised not to share such confidential information with any person, including employees, astrologers, pandits, customer support representatives or third parties claiming to represent Purohit Baba™.
The Company shall not be responsible for any loss, damage, unauthorized access, misuse or disclosure of information resulting from negligence, carelessness, unauthorized sharing of credentials by users, compromise of user devices, phishing attacks, malware, hacking activities, internet failures, telecommunications failures or circumstances beyond the reasonable control of the Company.
Although Purohit Baba™ undertakes reasonable efforts to protect personal information and continuously strives to maintain commercially acceptable standards of security, no method of transmission over the internet, no method of electronic storage and no security system can be guaranteed to be completely secure, uninterrupted or error‑free. Accordingly, the Company does not guarantee absolute security of information transmitted to or stored on the Platform.
In the event of any actual or suspected security incident, unauthorized access, data breach or compromise of personal information, the Company may take such actions as it considers appropriate, including investigating the incident, mitigating risks, restoring system security, notifying affected users or authorities where required by applicable laws and implementing corrective and preventive measures.
By accessing or using the Platform, the user acknowledges and agrees that while Purohit Baba™ adopts reasonable security practices and procedures to protect personal information, the transmission of information over the internet is inherently subject to certain risks and the Company cannot guarantee absolute security of any information transmitted electronically.
Purohit Baba™ respects the privacy rights of its users and is committed to ensuring that users are provided with reasonable control over their personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 and other applicable privacy and data protection laws.
Subject to applicable laws and reasonable verification requirements, users may exercise the following rights with respect to their personal information maintained by Purohit Baba™.
To exercise any of the rights mentioned above, users may submit a written request to:
Email: support@purohitbaba.com
The Company may require reasonable verification of identity before processing any request in order to protect personal information from unauthorized access, modification, deletion or disclosure.
Purohit Baba™ reserves the right to refuse, restrict or delay a request where such refusal, restriction or delay is permitted or required under applicable laws, necessary for the protection of the rights of other users or third parties, required for compliance with legal obligations or necessary for fraud prevention, security purposes or dispute resolution.
The Company shall make reasonable efforts to respond to valid requests within a reasonable period of time in accordance with applicable laws and internal procedures.
Purohit Baba™ is a technology platform that facilitates access to Astrology Consultations, Numerology Services, Kundli Services, Horoscope Services, Pooja Booking Services, Online Pandit Booking Services and other spiritual and religious services through independent astrologers, pandits and service providers.
All astrology consultations, numerology guidance, predictions, remedies, pooja recommendations, spiritual suggestions, gemstone recommendations, vastu guidance and related services made available through the Platform are based upon traditional beliefs, scriptures, ancient texts, religious practices, individual interpretations, personal experience and opinions of the respective astrologers, pandits and service providers.
Purohit Baba™ does not represent, warrant or guarantee the correctness, completeness, reliability, accuracy, effectiveness or suitability of any prediction, consultation, recommendation, remedy, report, pooja, ritual or advice provided through the Platform.
The services available on the Platform are intended solely for spiritual, religious, informational and entertainment purposes and shall not be construed as professional advice of any kind, including medical advice, psychiatric advice, psychological advice, legal advice, financial advice, investment advice, tax advice or any other professional advice.
Users are advised to exercise their own judgment, discretion and independent assessment before acting upon any prediction, recommendation, consultation, guidance or advice obtained through the Platform.
Purohit Baba™ does not guarantee any specific result, outcome or benefit arising from the use of its services, including but not limited to financial gains, business success, employment opportunities, marriage, relationships, health improvements, educational success, childbirth, property matters, legal disputes, recovery of losses, removal of obstacles or the effectiveness of any remedies or rituals.
The Company expressly disclaims any liability arising from decisions, actions or omissions of users based upon consultations, predictions, remedies, reports or recommendations obtained through the Platform.
Purohit Baba™ does not claim that any pooja, ritual, mantra, yantra, gemstone, numerology recommendation, astrological remedy or spiritual service will certainly produce a particular result or resolve any specific problem.
Any testimonials, reviews, ratings, success stories or experiences shared on the Platform represent individual experiences and shall not be interpreted as a guarantee, representation or assurance of similar outcomes for other users.
Purohit Baba™ acts solely as an intermediary technology platform connecting users with astrologers, pandits and service providers and does not independently verify, endorse, supervise, monitor or guarantee the qualifications, credentials, knowledge, experience, methods, opinions, predictions, recommendations or services provided by such third parties.
Users voluntarily choose to avail the services offered through the Platform and acknowledge that any reliance placed upon consultations, predictions, remedies or recommendations shall be entirely at their own discretion and risk.
To the maximum extent permitted by applicable laws, Purohit Baba™, NEELASTRO LLP, its partners, directors, employees, affiliates, agents and representatives shall not be liable for any direct, indirect, incidental, consequential, special, punitive or exemplary damages, losses, costs, claims or liabilities arising out of or in connection with the use of astrology services, numerology services, pooja services, consultations, recommendations, remedies, products or any information made available through the Platform.
By accessing or using the Platform and its services, the user expressly acknowledges, understands and agrees to the terms of this disclaimer and accepts that all services provided through Purohit Baba™ are availed voluntarily and entirely at the user's own discretion and risk.
Purohit Baba™ is intended to be used only by individuals who are legally competent to enter into binding agreements under the applicable laws of India. As a general policy, the Platform and its services are intended for individuals who are eighteen (18) years of age or older.
The Company does not knowingly collect, solicit, process or store personal information from children below the age of thirteen (13) years without obtaining appropriate consent from a parent or lawful guardian, where such consent is required under applicable laws.
Certain services available on the Platform, including astrology consultations, horoscope services, pooja services and spiritual guidance, may involve information relating to minors, such as birth details of children for the purpose of preparing Kundli, horoscope reports, naming suggestions, educational guidance or other family‑related consultations. In such cases, it shall be the responsibility of the parent, lawful guardian or legally authorized person providing such information to ensure that they possess the necessary authority, consent and legal right to share such information with Purohit Baba™.
If a parent or guardian becomes aware that a child has provided personal information to Purohit Baba™ without appropriate authorization or consent, the parent or guardian may contact the Company at support@purohitbaba.com and request deletion of such information.
Upon receiving a valid request and after undertaking reasonable verification, the Company shall take reasonable steps to delete, anonymize or restrict the processing of such information in accordance with applicable laws and technical feasibility.
Purohit Baba™ does not knowingly use children's personal information for marketing activities, behavioural advertising, profiling, promotional communications or any activities prohibited under applicable laws.
The Company reserves the right to restrict, suspend or terminate access to the Platform if it becomes aware that personal information has been collected from a child in violation of this Privacy Policy or applicable laws.
Parents and guardians are encouraged to supervise the online activities of children and to help ensure that children do not provide personal information through the Platform without appropriate authorization and supervision.
By using the Platform and providing information relating to a minor, the user represents and warrants that he or she is the parent, lawful guardian or legally authorized person having the right to provide such information and consent to its processing in accordance with this Privacy Policy.
Purohit Baba™ provides its services to users located in India as well as users residing in other countries and jurisdictions. By accessing or using the Platform from any location outside India, the user acknowledges and agrees that his or her information may be collected, stored, processed and transferred in accordance with this Privacy Policy and the applicable laws of India.
The servers, technology infrastructure, cloud service providers, analytics providers, payment processors and certain service providers engaged by Purohit Baba™ may be located in India or in other countries. Accordingly, personal information may be transferred to, stored in or processed in jurisdictions outside the country in which the user is located.
By using the Platform and voluntarily providing personal information, the user expressly consents to the transfer, storage and processing of such information outside the user's country of residence, including transfer to countries that may have data protection laws that are different from or less protective than those applicable in the user's jurisdiction.
Purohit Baba™ shall take reasonable steps to ensure that any cross‑border transfer of personal information is carried out in accordance with applicable laws and is subject to reasonable security safeguards and contractual protections, where required.
The Company may transfer personal information to its affiliates, cloud service providers, payment gateway providers, analytics providers, technology partners, customer support providers and other authorized service providers located in India or outside India solely for the purposes described in this Privacy Policy and to the extent necessary for providing services through the Platform.
Where required by applicable laws, Purohit Baba™ shall implement reasonable measures to ensure that recipients of personal information maintain appropriate standards of confidentiality, security and data protection.
Users who do not wish their personal information to be transferred, stored or processed outside their country of residence should discontinue using the Platform and its services. However, certain services may not be available without such processing and transfers.
By continuing to access or use the Platform, the user acknowledges, understands and expressly consents to the international transfer, storage and processing of personal information in the manner described in this Privacy Policy and to the extent permitted under applicable laws.
The Platform may contain links, integrations, advertisements, plug‑ins, APIs, widgets or references to third‑party websites, applications, products, services and external platforms that are not owned, operated or controlled by Purohit Baba™.
Such third‑party services may include payment gateways, social media platforms, analytics providers, advertising partners, logistics partners, communication service providers, map and location services, cloud service providers and other external service providers that assist in the operation and functionality of the Platform.
When a user clicks on a third‑party link, accesses a third‑party website, uses an integrated service or is redirected to an external platform, the user may leave the Platform and become subject to the terms of use, privacy policies and practices of such third parties.
Purohit Baba™ does not control, supervise, monitor or assume responsibility for the privacy practices, security measures, content, policies, products, services or activities of any third‑party website, application or platform.
Any personal information, financial information or other information voluntarily provided by users directly to third‑party websites, applications or service providers shall be governed solely by the privacy policies and terms of such third parties and shall not be governed by this Privacy Policy.
The Company makes no representation, warranty or guarantee regarding the accuracy, completeness, reliability, legality, security or availability of any third‑party website, application, content, service or platform.
Purohit Baba™ shall not be responsible or liable for any loss, damage, claim, liability, unauthorized disclosure, misuse of information, security incident, data breach, fraud, transaction failure or any other consequences arising out of or in connection with the use of third‑party websites, applications, products or services.
Users are strongly encouraged to carefully review the privacy policies, terms and conditions and security practices of all third‑party websites and service providers before providing any personal information or conducting any transaction with such third parties.
The inclusion of any third‑party link, integration, advertisement, reference or service on the Platform shall not be construed as an endorsement, recommendation, approval or guarantee by Purohit Baba™ of such third party or its products and services.
By accessing or using any third‑party website, application or service through the Platform, the user acknowledges and agrees that such access and use shall be entirely at the user's own discretion and risk and that Purohit Baba™ shall not be liable for any acts, omissions or practices of such third parties.
Purohit Baba™ reserves the right, at its sole discretion, to modify, amend, update, revise or replace this Privacy Policy, in whole or in part, at any time and without prior notice, to reflect changes in our business practices, services, technologies, legal requirements, regulatory obligations, industry standards or any other operational requirements.
The Company may update this Privacy Policy from time to time for various reasons including changes in applicable laws and regulations, introduction of new products or services, changes in data processing activities, implementation of new technologies, enhancement of security practices, modification of business operations or for any other legitimate business purpose.
Any changes, amendments or modifications to this Privacy Policy shall become effective immediately upon being posted on the Platform, unless otherwise specified by the Company.
Where required under applicable laws or where the Company considers it appropriate, users may also be notified regarding material changes to this Privacy Policy through Email, SMS, WhatsApp Messages, Push Notifications, In‑App Notifications, Website Notices or any other communication method deemed appropriate by the Company.
The date appearing under the heading "Last Updated" at the beginning of this Privacy Policy shall indicate the date on which the latest modifications were made.
Users are encouraged to periodically review this Privacy Policy to remain informed about how Purohit Baba™ collects, uses, stores, processes and protects personal information.
Continued access to or use of the Platform after any amendment, modification or update to this Privacy Policy shall constitute the user's acknowledgment, acceptance and agreement to be bound by the revised Privacy Policy.
If a user does not agree with any modification, amendment or update to this Privacy Policy, the user should immediately discontinue accessing or using the Platform and may request deletion of his or her account and personal information in accordance with the provisions of this Privacy Policy and applicable laws.
Nothing contained in this section shall limit the Company's right to make changes to this Privacy Policy as may be necessary to comply with applicable laws, regulatory requirements, court orders, governmental directions or legitimate business needs.
Purohit Baba™ is committed to protecting the privacy of its users and to addressing any concerns, complaints, queries or grievances relating to the collection, storage, use, processing, disclosure or protection of personal information in a fair, transparent and timely manner.
In accordance with applicable laws, including the Information Technology Act, 2000, the rules framed thereunder and the Digital Personal Data Protection Act, 2023, the Company has designated a Grievance Officer for handling complaints and concerns relating to privacy, personal data and information security matters.
Users may contact the Grievance Officer for matters including unauthorized access to personal information, requests for correction or deletion of information, complaints regarding misuse of personal information, concerns relating to data processing activities, privacy‑related grievances, security incidents, suspected data breaches or any other issue relating to this Privacy Policy.
The details of the Grievance Officer are as follows:
Users submitting a grievance are encouraged to provide their name, registered mobile number, registered email address, details of the complaint, relevant supporting documents and any other information necessary for investigating and resolving the matter.
Upon receipt of a complaint or grievance, the Company may seek additional information or verification from the user to confirm the identity of the complainant and to facilitate proper investigation of the matter.
Purohit Baba™ shall make reasonable efforts to acknowledge complaints and address grievances in a fair and timely manner. The maximum turnaround time for resolving complaints and grievances shall be thirty (30) days from the date of receipt of the complaint, subject to the complexity of the matter, availability of information and compliance with applicable laws.
Nothing contained in this section shall restrict the rights of users to approach competent courts, regulatory authorities, statutory bodies or any other authorities having jurisdiction under applicable laws.
For any questions, concerns or requests relating to this Privacy Policy or the processing of personal information by Purohit Baba™, users may contact the Company through the contact details provided above.
This Privacy Policy shall be governed by, construed and interpreted in accordance with the laws of India, without regard to any conflict of law principles.
Any dispute, controversy, claim or disagreement arising out of or in connection with this Privacy Policy, the collection, storage, processing, use or disclosure of personal information, the interpretation of any provision of this Privacy Policy or the rights and obligations of the parties hereunder shall, to the extent possible, be resolved amicably through mutual discussions and good faith negotiations between the user and Purohit Baba™.
In the event that any dispute cannot be resolved amicably within a reasonable period of time, such dispute shall be subject to the exclusive jurisdiction of the competent courts located at Nawada, Bihar, India, and the user hereby irrevocably submits to the jurisdiction of such courts.
Nothing contained in this Privacy Policy shall prevent Purohit Baba™ from seeking interim relief, injunctive relief or any other appropriate remedy before any court, tribunal or authority having competent jurisdiction for the protection of its rights, confidential information, intellectual property, business interests or personal data.
If any provision, clause or part of this Privacy Policy is held to be invalid, illegal, unenforceable or contrary to applicable law by any court, tribunal or competent authority, such provision shall, to the extent of such invalidity or unenforceability, be deemed severed from this Privacy Policy and the remaining provisions shall continue to remain valid, binding and enforceable to the fullest extent permitted by law.
The failure of Purohit Baba™ to enforce any provision of this Privacy Policy or to exercise any right available under this Privacy Policy shall not constitute a waiver of such provision or right and shall not prevent the Company from enforcing such provision or exercising such right at any subsequent time.
This Privacy Policy constitutes the entire understanding between the user and Purohit Baba™ with respect to matters relating to privacy, collection and processing of personal information and supersedes all prior communications, understandings and arrangements relating thereto, to the extent permitted by applicable laws.
By accessing or using the Platform, the user acknowledges that he or she has read, understood and agreed to be bound by the provisions of this Privacy Policy and submits to the governing law and jurisdiction provisions contained herein.
If you have any questions, concerns, requests, suggestions or complaints regarding this Privacy Policy, the collection or processing of your personal information, the exercise of your privacy rights or any other matter relating to privacy and data protection, you may contact Purohit Baba™ using the details provided below.
Users may contact the Company for matters including account‑related issues, privacy concerns, requests for correction or deletion of information, withdrawal of consent, complaints regarding unauthorized access or misuse of information, reporting of security incidents, customer support queries, service‑related concerns or any other issue relating to the Platform and its services.
The Company shall make reasonable efforts to respond to all legitimate requests, concerns and grievances in a timely manner and in accordance with applicable laws and internal procedures.
For privacy‑related complaints and grievances, users are encouraged to provide their full name, registered mobile number, registered email address, details of the complaint and any supporting documents necessary to facilitate investigation and resolution of the matter.
By contacting Purohit Baba™, the user acknowledges and agrees that the Company may collect, record, store and process the information shared during such communications for customer support, verification, complaint handling, dispute resolution, legal compliance, quality assurance and service improvement purposes in accordance with this Privacy Policy.
This Privacy Policy shall become effective from 08 July 2026 and shall remain in force until amended, modified, replaced or withdrawn by Purohit Baba™ in accordance with the provisions contained herein.
The "Last Updated" date mentioned at the beginning of this Privacy Policy indicates the date on which the most recent changes were made to this Privacy Policy. Users are encouraged to review this Privacy Policy periodically to remain informed regarding the manner in which Purohit Baba™ collects, stores, uses, processes, shares and protects personal information.
By accessing, browsing, registering with, downloading, installing or otherwise using the website, mobile application or any services offered by Purohit Baba™, the user expressly acknowledges that he or she has carefully read, understood and agreed to the terms and conditions contained in this Privacy Policy.
The user further acknowledges and agrees that the collection, storage, processing, use, disclosure and transfer of personal information by Purohit Baba™ shall be governed by this Privacy Policy and the applicable laws of India.
If the user does not agree with any provision of this Privacy Policy, the user should immediately discontinue accessing or using the Platform and may request deletion of his or her account in accordance with the provisions contained herein.
Continued access to or use of the Platform following the publication of this Privacy Policy or any subsequent amendments thereto shall constitute the user's continued acceptance of this Privacy Policy and any modifications made from time to time.
By using the Platform, the user represents and warrants that he or she has the legal capacity and authority to accept this Privacy Policy and to provide the personal information submitted through the Platform.
This Privacy Policy constitutes the complete and binding understanding between the user and Purohit Baba™ with respect to matters relating to privacy and the processing of personal information and shall remain enforceable to the fullest extent permitted under applicable laws.
For the purposes of this Privacy Policy, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:
Words importing the singular shall include the plural and vice versa, words importing one gender shall include all genders and references to persons shall include individuals, firms, companies, corporations, partnerships, limited liability partnerships, associations, governmental authorities and other legal entities, unless the context otherwise requires.
This Privacy Policy, together with the Terms and Conditions, Refund and Cancellation Policy, Shipping Policy, Disclaimer and any other policies, notices or guidelines published by Purohit Baba™ from time to time, constitutes the complete and entire agreement between the user and Purohit Baba™ with respect to the collection, storage, processing, use, disclosure and protection of personal information and supersedes all prior or contemporaneous communications, representations, understandings, negotiations and agreements, whether oral or written, relating to the subject matter herein.
No failure, delay or omission by Purohit Baba™ in exercising any right, power, privilege or remedy under this Privacy Policy or under applicable laws shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, privilege or remedy prevent any further or other exercise thereof.
Any waiver of any provision of this Privacy Policy shall be effective only if made in writing and expressly approved by an authorized representative of Purohit Baba™. Any waiver granted in a particular instance shall not be construed as a continuing waiver or as a waiver of any other provision or any subsequent breach of the same provision.
If Purohit Baba™ chooses not to enforce any provision of this Privacy Policy in a particular case, such decision shall not constitute a waiver of the Company's right to enforce such provision or any other provision at a later time.
The rights and remedies available to Purohit Baba™ under this Privacy Policy are cumulative and are in addition to, and not in substitution for, any rights or remedies available under applicable laws.
Nothing contained in this Privacy Policy shall be interpreted as limiting, excluding or waiving any rights, protections or remedies available to Purohit Baba™ under applicable laws or equity.
By accessing or using the Platform, the user acknowledges and agrees that this Privacy Policy, together with all other applicable policies of Purohit Baba™, represents the entire understanding between the user and the Company regarding privacy and data protection matters and that no statement, representation or promise not expressly contained herein shall be binding upon Purohit Baba™.
Purohit Baba™ shall not be liable for any failure, delay, interruption, deficiency or inability in performing any obligation under this Privacy Policy or in providing any service through the Platform if such failure, delay, interruption or inability arises directly or indirectly due to any event, circumstance or cause beyond the reasonable control of the Company.
Such events may include, without limitation, acts of God, natural disasters, floods, earthquakes, cyclones, storms, fires, epidemics, pandemics, public health emergencies, war, terrorism, riots, civil disturbances, strikes, lockouts, labour disputes, governmental actions, changes in law, court orders, regulatory restrictions, internet failures, power failures, telecommunication failures, cyber‑attacks, hacking incidents, computer viruses, malware, denial‑of‑service attacks, failure of third‑party service providers, payment gateway failures, server outages, cloud infrastructure failures or any other unforeseen event beyond the reasonable control of Purohit Baba™.
During the continuance of any such event, Purohit Baba™ shall be entitled to suspend, restrict, modify or discontinue, temporarily or permanently, any part of the Platform, its services or its obligations under this Privacy Policy without incurring any liability to users or any third party.
The Company shall make reasonable efforts to resume normal operations and restore services as soon as reasonably practicable after the cessation of the Force Majeure event. However, the Company does not guarantee uninterrupted availability of the Platform or its services during or following such events.
Users acknowledge and agree that Purohit Baba™ shall not be responsible or liable for any direct, indirect, incidental, consequential, special, exemplary or punitive losses, damages, costs, claims or liabilities arising out of or in connection with any Force Majeure event or any interruption, suspension, delay or failure of services resulting therefrom.
Nothing contained in this clause shall affect any rights or obligations that have accrued prior to the occurrence of a Force Majeure event to the extent such rights and obligations are capable of being performed despite the occurrence of such event.
This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000, the applicable rules thereunder and the provisions relating to electronic records as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By accessing, browsing, registering on, downloading, installing or otherwise using the Platform, the user acknowledges and agrees that all records, communications, notices, disclosures, policies, consents, approvals and agreements may be created, executed, delivered and maintained in electronic form.
The user expressly consents to receiving communications from Purohit Baba™ through electronic means including Email, SMS, WhatsApp Messages, Push Notifications, In‑App Notifications, Website Notices and other electronic communication channels that may be made available by the Platform from time to time.
The user further agrees that any consent, acceptance, approval, authorization, acknowledgement or agreement provided electronically, including by clicking an acceptance button, selecting a checkbox, creating an account, submitting information, using the Platform or continuing to access the Platform after being notified of changes to this Privacy Policy, shall constitute a valid and legally binding acceptance of this Privacy Policy and any amendments thereto.
Electronic communications sent by Purohit Baba™ shall be deemed to have been received by the user when such communication is sent to the registered email address, registered mobile number, registered WhatsApp number, user account or any other contact details provided by the user to the Company.
The user acknowledges and agrees that electronic records and communications generated, maintained and stored by Purohit Baba™ shall be admissible as evidence and shall have the same legal effect, validity and enforceability as physical documents and written communications to the maximum extent permitted under applicable laws.
The user is responsible for maintaining accurate and updated contact information, including email address, mobile number and other communication details, and Purohit Baba™ shall not be responsible for any loss, delay or failure in communication arising due to inaccurate, incomplete or outdated information provided by the user.
By using the Platform, the user expressly acknowledges and agrees to transact electronically with Purohit Baba™ and consents to the creation, use, storage and retention of electronic records and electronic communications in accordance with this Privacy Policy and applicable laws.