Effective Date: 06 JUL 2026 | Last Updated: 06 JUL 2026
Purohit Baba™ is an online platform that provides spiritual, religious and informational products and services, including but not limited to astrology consultations, numerology consultations, Vastu consultations, personalized reports, Pooja booking services, and the sale of spiritual products such as Rudraksha, Gemstones, Yantras, Bracelets, Idols, Pooja Samagri and other related items.
Certain products and services offered on the Website are personalized, customized, spiritually energized, digital or time‑sensitive in nature. Accordingly, such products and services may be subject to special cancellation, return and refund conditions as set forth in this Policy.
The customer acknowledges and agrees that spiritual services, astrological guidance, numerological consultations, gemstone recommendations and similar services are based upon traditional beliefs, interpretations and individual expertise. Therefore, the nature of these services may differ from standard commercial products and are governed by the terms and conditions contained herein.
By placing an order, booking a service or purchasing any product through the Website, the customer expressly acknowledges the nature of such products and services and agrees to be bound by this Return, Refund & Cancellation Policy.
A customer may request cancellation of an order for a physical product only before the order has been processed for dispatch, packed for shipment, or handed over to the courier or logistics partner.
Once an order has been dispatched, shipped, or is marked as "Out for Delivery," the order shall not be eligible for cancellation. The customer may, however, be entitled to seek a return or replacement only in accordance with the terms of this Policy, if applicable.
The Company reserves the right to accept or reject any cancellation request depending upon the stage of processing of the order, the nature of the product, and the operational expenses already incurred in relation to such order.
In the event a cancellation request is accepted, the Company may deduct any applicable payment gateway charges, administrative charges, packaging charges, or other reasonable expenses incurred in processing the order, to the extent permitted under applicable law.
The Company further reserves the right to cancel any order, either wholly or partially, at its sole discretion, including but not limited to the following circumstances:
Where an order is cancelled by the Company after payment has been successfully received, the amount actually received by the Company for such order shall be refunded to the original mode of payment within a reasonable period in accordance with applicable laws and banking timelines.
Purohit Baba™ strives to ensure that all products delivered to customers are genuine, properly packaged, and in good condition. However, in exceptional circumstances, the Company may permit the return of certain physical products in accordance with the terms set forth below.
A return request shall be accepted only under the following circumstances:
To initiate a return request, the customer must notify the Company within seven (7) calendar days from the date of delivery by contacting the Company's customer support channels and providing the following information:
The Company reserves the right to request additional information, documents, photographs, or evidence as may be reasonably necessary for verification of the claim.
The returned product must satisfy all of the following conditions:
Upon receipt of the returned product, the Company shall inspect and verify the condition of the product. The acceptance or rejection of the return request shall be determined solely by the Company after such inspection.
If the return request is approved, the Company may, at its sole discretion:
The Company reserves the right to reject any return request in the following circumstances:
The decision of the Company regarding the eligibility of any return, replacement, or refund request shall be final and binding, subject to the rights available to the customer under applicable consumer protection laws.
In view of the nature of certain products offered on the Website, including spiritual, religious, customized, personalized, hygiene‑sensitive and digitally delivered products, certain categories of products shall be strictly non‑returnable and non‑refundable except where an incorrect product or a physically damaged product has been delivered due to an error attributable to the Company.
The following products shall ordinarily be treated as non‑returnable and non‑refundable:
The customer expressly acknowledges that spiritual and religious products, including but not limited to Gemstones, Rudraksha, Yantras and energized products, may be recommended or purchased based upon personal beliefs, astrological interpretations and individual preferences. Accordingly, no return, exchange or refund shall be granted merely because:
The Company shall not be responsible for any expectations, experiences or outcomes associated with the use of spiritual products and does not guarantee any specific result, benefit or effect arising from the use of such products.
Notwithstanding anything contained herein, if the customer receives a product that is materially different from the item ordered or receives a product that has been physically damaged during transit due to reasons attributable to the Company, the customer may submit a claim in accordance with the Return Policy, subject to verification and approval by the Company.
Purohit Baba™ provides various spiritual, astrological and consultation‑based services, including but not limited to Astrology Consultations, Numerology Consultations, Vastu Consultations, Gemstone Recommendations, Personalized Reports, Kundli Services, Digital Reports and other advisory services (collectively referred to as the "Consultation Services").
The customer expressly acknowledges and agrees that these Consultation Services are personalized in nature and are rendered on the basis of the information, data, birth details and other particulars provided by the customer. Such services involve professional time, expertise, interpretation and analysis and therefore become incapable of being returned once the service has been initiated, assigned or delivered.
Accordingly, all fees, charges and payments made towards any Consultation Service shall be strictly non‑cancellable and non‑refundable once:
No refund, compensation or chargeback shall be granted merely on the grounds that:
The customer further acknowledges that Astrology, Numerology, Vastu and other spiritual consultations are based upon traditional beliefs, interpretations, experience and individual expertise. The outcome, effectiveness and applicability of such services may vary from person to person and cannot be guaranteed.
Purohit Baba™ does not warrant, represent or guarantee:
In the event that the Company is unable to provide the booked Consultation Service due to technical failure, non‑availability of the assigned consultant, operational difficulties or any reason solely attributable to the Company, the Company may, at its sole discretion:
Any refund granted under this Clause shall be entirely at the sole discretion of the Company and shall not be construed as an admission of liability or an acknowledgment that the customer is otherwise entitled to a refund.
The services offered through the Website are intended solely for spiritual, informational and guidance purposes and shall not be construed as medical, legal, financial, psychological or professional advice of any kind. Customers are advised to exercise their independent judgment and seek professional assistance wherever necessary.
Purohit Baba™ provides online and offline Pooja booking services through its platform by facilitating the arrangement of Pandits, religious ceremonies, rituals, and associated spiritual services. Due to the time‑sensitive and customized nature of such services, all Pooja bookings are subject to the cancellation terms set forth below.
A customer may submit a cancellation request only before the commencement of preparations for the scheduled Pooja. Preparations may include, without limitation:
Once any of the above activities have commenced, the Company reserves the right to deduct reasonable administrative charges, platform fees, coordination charges, service charges, and any actual expenses incurred in connection with the booking.
No refund shall be granted in the following circumstances:
In the event that the customer wishes to reschedule the Pooja, the Company may permit such rescheduling, subject to:
If the Company is unable to conduct the scheduled Pooja due to reasons solely attributable to the Company, including non‑availability of the assigned Pandit, operational difficulties, or internal errors, the Company may, at its sole discretion:
The Company shall not be liable for any delay, cancellation, rescheduling, interruption, or non‑performance of the Pooja arising from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, governmental restrictions, public emergencies, strikes, transportation disruptions, internet failures, pandemics, political disturbances, or any other force majeure event.
All decisions relating to cancellation charges, rescheduling requests, refunds, or alternative arrangements shall be made by the Company in good faith and shall be final and binding, subject to the rights available to customers under applicable law.
Where a refund request has been approved by Purohit Baba™, the refund shall ordinarily be processed through the original mode of payment used by the customer at the time of placing the order, unless otherwise determined by the Company or required under applicable law.
The Company shall make reasonable efforts to process approved refunds within seven (7) to ten (10) business days from the date of approval of the refund request. However, the actual credit of the refunded amount to the customer's bank account, card, wallet or other payment instrument shall remain subject to the processing timelines, policies and procedures of the concerned bank, payment gateway, financial institution or payment service provider.
The customer acknowledges and agrees that the approval of a refund request does not automatically entitle the customer to a refund of the entire amount paid. The Company reserves the right to deduct, to the extent permissible under applicable law, the following charges before processing the refund:
Refunds shall not be processed in the following circumstances:
Where the Company determines that a refund has been issued erroneously, excessively or due to a technical or clerical error, the Company reserves the right to recover such amount from the customer by any lawful means available.
The Company may, at its sole discretion and depending upon the nature of the transaction, provide the refund in the form of:
The customer is advised to retain all transaction details, invoices, order confirmations and payment receipts until the refund process has been fully completed.
Any refund granted by the Company under this Policy shall not constitute an admission of liability, deficiency in service or acceptance of any claim by the customer and shall be processed strictly in accordance with the terms and conditions contained herein.
Purohit Baba™ endeavors to provide a secure and seamless payment experience to its customers. However, due to technical issues, network interruptions, server errors, banking delays, payment gateway failures, or other unforeseen circumstances, there may be instances where a payment transaction is duplicated, fails, remains pending, or is debited from the customer's account without successful order confirmation.
In the event that the customer is charged more than once for the same order, service, or transaction due to a technical error or system malfunction, the excess amount received by the Company shall be refunded in full after verification of the transaction.
Before initiating a second payment attempt, customers are strongly advised to verify whether the amount has already been debited from their bank account, card, wallet, UPI account, or other payment instrument.
If the amount has been debited but no order confirmation has been received, the customer should immediately contact the Company's customer support team and provide the following information:
The Company reserves the right to verify the payment details with the concerned payment gateway, banking institution, or financial service provider before processing any refund.
In the event of a payment failure where the amount has been debited from the customer's account but has not been received by the Company, the transaction shall be governed by the policies and settlement timelines of the concerned bank or payment service provider. In such cases, the Company shall reasonably assist the customer in resolving the issue but shall not be held liable for delays caused by banks, payment gateways, card networks, UPI systems, or third‑party payment intermediaries.
Where a duplicate payment or excess payment has been successfully verified, the refund shall ordinarily be processed within seven (7) to ten (10) business days or within such other period as may be required by the concerned banking institution or payment service provider.
The Company reserves the right to reject any claim relating to duplicate or failed transactions where:
The customer acknowledges and agrees that any delay in the credit of refunded amounts due to inter‑bank processing timelines, payment gateway procedures, technical issues, or regulatory requirements shall be beyond the reasonable control of the Company.
Nothing contained in this Clause shall limit the Company's right to recover any amount that has been inadvertently or erroneously refunded to the customer due to a technical, clerical, or processing error.
The customer is solely responsible for ensuring that all information, data, documents and details submitted while placing an order, booking a service, registering an account or making a payment through the Website are true, complete, accurate and up to date.
Purohit Baba™ relies entirely upon the information provided by the customer for the purpose of processing orders, conducting consultations, preparing reports, scheduling Poojas and delivering products and services. Accordingly, the Company shall not be responsible or liable for any loss, delay, error, deficiency, non‑performance or incorrect outcome arising from inaccurate, incomplete or misleading information furnished by the customer.
Without limitation, no refund, replacement, cancellation or compensation shall be granted where the customer has provided:
The customer is advised to carefully review and verify all information before submitting any order, service request or booking through the Website.
Where a customer identifies an error in the information submitted, the customer must immediately notify the Company through the prescribed customer support channels. The Company may, at its sole discretion and subject to operational feasibility, permit correction of such information if the order or service has not yet been processed, assigned, dispatched or substantially performed.
Once a consultation has commenced, a report has been generated, a Pandit has been assigned, a product has been dispatched, or a service has otherwise been initiated on the basis of the information provided by the customer, the Company shall have no obligation to modify, replace, repeat or refund the service or order due to any incorrect information supplied by the customer.
The customer acknowledges and agrees that any consequences arising from the submission of incorrect, incomplete or misleading information shall be borne entirely by the customer, and the Company shall not be liable for any direct, indirect, incidental or consequential losses resulting therefrom.
The Company reserves the right to suspend, cancel or refuse any order, booking or service if it reasonably believes that the information provided by the customer is false, misleading, fraudulent or submitted in violation of applicable laws or the Company's Terms and Conditions.
The products and services made available through Purohit Baba™ are intended solely for spiritual, religious, informational and guidance purposes. The Company does not provide medical, legal, financial, psychological, investment or any other professional advice, and nothing contained on the Website shall be construed as a substitute for professional consultation or treatment.
The customer expressly acknowledges and agrees that Astrology, Numerology, Vastu, Gemstone Recommendations, Pooja Services and other spiritual services are based upon traditional beliefs, interpretations, individual expertise and personal experiences. Accordingly, the Company does not make any representation, warranty or guarantee regarding:
To the maximum extent permitted under applicable law, Purohit Baba™, its partners, directors, employees, consultants, agents, affiliates and service providers shall not be liable for any:
The Company shall further not be liable for any delay, interruption, failure of performance or non‑availability of the Website, products or services arising from:
The customer acknowledges that the use of the Website, products and services is entirely voluntary and at the customer's sole discretion and risk.
Notwithstanding anything contained herein, and to the maximum extent permitted by applicable law, the aggregate liability of Purohit Baba™ arising out of or in connection with any product, service, transaction or claim shall, in no event, exceed the amount actually paid by the customer to the Company for the specific product or service giving rise to such claim.
Nothing contained in this Policy shall exclude or limit any liability that cannot be excluded or limited under applicable law.
Notwithstanding anything contained elsewhere in this Policy, Purohit Baba™ reserves the absolute and discretionary right to reject, refuse, withhold or deny any request for return, replacement, cancellation or refund where the Company reasonably believes that the request does not satisfy the conditions prescribed under this Policy or is otherwise inconsistent with applicable laws, the Terms and Conditions of the Website or the legitimate interests of the Company.
Without limitation, the Company may refuse a refund request under any of the following circumstances:
The Company further reserves the right to refuse a refund where:
In the event that a refund request is rejected, the Company may, at its sole discretion and without any obligation to do so, offer an alternative remedy including replacement, rescheduling, store credit, wallet credit or any other reasonable solution deemed appropriate under the circumstances.
The decision of Purohit Baba™ with respect to the acceptance, rejection or resolution of any return, replacement, cancellation or refund request shall be made in good faith after considering the facts and circumstances of each case and shall be final and binding, subject to the rights and remedies available to the customer under applicable consumer protection laws.
Purohit Baba™ is committed to providing prompt assistance and addressing customer queries, complaints, refund requests, cancellation requests and other concerns in a fair, transparent and efficient manner.
For any questions, grievances, requests for return, refund, cancellation, replacement, payment‑related issues or any other assistance concerning products or services offered through the Website, customers may contact the Company using the details provided below:
Customers are advised to provide complete details while contacting the Company, including:
The Company shall make reasonable efforts to acknowledge customer communications within a reasonable period and to resolve genuine concerns as expeditiously as possible, subject to the nature and complexity of the matter.
The submission of a complaint, refund request, cancellation request or grievance shall not automatically entitle the customer to any refund, replacement, compensation or other relief unless the customer satisfies the conditions prescribed under this Policy and the claim is approved by the Company after due verification.
The Company reserves the right to request additional information, documents or evidence as may be reasonably necessary for investigating and resolving any customer concern.
All communications and decisions made by the Company in relation to customer requests, grievances and disputes shall be governed by this Policy, the Terms and Conditions of the Website and other applicable policies of Purohit Baba™, as amended from time to time.
Purohit Baba™ shall not be liable or responsible for any delay, interruption, deficiency, failure or inability to perform any of its obligations under this Policy, the Terms and Conditions of the Website, or in relation to any order, product or service, if such delay, interruption or non‑performance is caused directly or indirectly by any event or circumstance beyond the reasonable control of the Company ("Force Majeure Event").
Force Majeure Events shall include, without limitation:
In the occurrence of a Force Majeure Event, the Company shall be entitled to suspend, postpone, modify, reschedule or cancel any order, consultation, Pooja booking, delivery, or other service without incurring any liability towards the customer.
The Company shall make reasonable efforts to notify the customer of any material delay or disruption caused by a Force Majeure Event and may, at its sole discretion, provide an alternative arrangement, rescheduling option, store credit or refund, if deemed appropriate under the circumstances.
The customer acknowledges and agrees that no compensation, damages, penalty, interest or other monetary claim shall lie against Purohit Baba™ for any loss, inconvenience, delay or non‑performance arising directly or indirectly from a Force Majeure Event.
The obligations of the Company affected by a Force Majeure Event shall remain suspended for the duration of such event, and the Company shall resume performance as soon as reasonably practicable after the cessation of the relevant circumstances.
Purohit Baba™ is committed to ensuring that customers receive genuine products in proper condition and in accordance with the orders placed through the Website. Subject to the terms of this Policy, the Company may provide replacement of products in certain limited circumstances where a replacement is considered appropriate by the Company.
A replacement request may be accepted only in the following situations:
To request a replacement, the customer must contact the Company within seven (7) calendar days from the date of delivery and provide:
The Company reserves the right to inspect and verify the claim before approving any replacement request. The customer may be required to return the original product to the Company prior to dispatch of the replacement product.
A replacement request shall not be accepted under the following circumstances:
In the event that the requested product is unavailable or out of stock, the Company may, at its sole discretion:
The replacement product shall be dispatched within a reasonable period after approval of the replacement request, subject to product availability, operational requirements and logistics constraints.
The Company reserves the right to reject any replacement request that does not comply with the conditions prescribed under this Policy, and its decision in this regard shall be final and binding, subject to the rights available to the customer under applicable law.
Purohit Baba™ reserves the right to inspect, investigate and verify all requests relating to returns, replacements, cancellations, refunds, payment disputes and any other claims submitted by customers under this Policy.
For the purpose of processing any claim, the Company may require the customer to provide supporting documents and information, including but not limited to:
The customer agrees to cooperate fully with the Company during the verification process and to provide accurate, complete and truthful information. Failure to provide the requested information within a reasonable period may result in the rejection, suspension or closure of the claim.
The Company reserves the right to:
Any return, refund, replacement or cancellation request may be rejected if:
The Company shall determine the eligibility of any claim based on the information, documents and evidence available at the time of investigation. The decision of the Company with respect to the approval, rejection or resolution of any claim shall be made in good faith and shall be final and binding, subject to the rights and remedies available to the customer under applicable laws.
Nothing contained herein shall obligate the Company to approve any claim solely because a request has been submitted by the customer. Submission of a claim does not automatically entitle the customer to a refund, replacement, compensation or any other remedy unless the claim is duly verified and approved by the Company.
Purohit Baba™ is committed to resolving all genuine payment‑related concerns in a fair, transparent and efficient manner. Customers are encouraged to contact the Company's customer support team before initiating any chargeback, payment dispute, reversal request or complaint with their bank, credit card issuer, payment gateway or any other financial institution.
A "Chargeback" shall mean any request initiated by the customer through a bank, credit card company, payment service provider or any other financial institution seeking reversal, cancellation or recovery of a payment made to the Company.
In the event that a customer initiates a chargeback or payment dispute, the Company reserves the right to temporarily suspend or restrict:
The Company shall have the right to contest, challenge and defend any chargeback or payment dispute by submitting relevant evidence to the concerned bank, payment gateway, financial institution or dispute resolution authority, including but not limited to:
The customer acknowledges and agrees that a chargeback shall not be considered valid where:
If a chargeback or payment dispute is resolved in favour of the Company, the customer shall remain liable for:
The Company further reserves the right to recover any outstanding amount from the customer through any lawful means available, including adjustment against refunds, wallet balances, future payments or initiation of appropriate legal proceedings, where permissible under applicable law.
Nothing contained in this Clause shall limit the Company's right to investigate suspected fraudulent transactions, report unlawful activities to the relevant authorities or take any other action available under applicable laws for the protection of its rights and legitimate business interests.
The Company shall make reasonable efforts to resolve all genuine payment disputes amicably and in good faith. Customers are encouraged to contact the Company and provide complete details of the issue before initiating any chargeback proceedings with third‑party financial institutions.
Purohit Baba™ reserves the absolute right, at its sole discretion and without prior notice, to amend, modify, update, revise, supplement or replace this Return, Refund & Cancellation Policy, in whole or in part, at any time and for any reason whatsoever.
Any modification to this Policy may be made in order to:
Any revised or updated version of this Policy shall become effective immediately upon its publication on the Website unless otherwise expressly stated by the Company.
Customers are advised to periodically review this Policy to remain informed about any changes, modifications or updates. Continued access to or use of the Website, purchase of products, booking of services, or continued engagement with the Company after the publication of any revised Policy shall constitute the customer's acknowledgment and acceptance of such modifications.
The Company shall not be liable for any loss, inconvenience, damages or claims arising from a customer's failure to review or remain updated regarding amendments made to this Policy.
If any provision of this Policy is determined by a court, tribunal or competent authority to be invalid, illegal or unenforceable under applicable law, such provision shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the validity, legality or enforceability of the remaining provisions of this Policy, which shall continue in full force and effect.
Nothing contained herein shall be construed as creating any vested right in favour of any customer to insist that the Policy remain unchanged, and the Company expressly reserves its right to introduce, withdraw, amend or discontinue any policy, process, benefit or procedure relating to returns, refunds and cancellations from time to time in accordance with its legitimate business requirements and applicable law.
This Return, Refund & Cancellation Policy, the use of the Website, and all transactions undertaken through Purohit Baba™ shall be governed by and construed in accordance with the laws of the Republic of India, without regard to any principles relating to conflict of laws.
Any dispute, claim, controversy or difference arising out of or in connection with this Policy, including its interpretation, validity, implementation, breach, termination, enforcement or the rights and obligations of the parties, shall be subject to the exclusive jurisdiction of the competent courts and tribunals situated at Nawada, Bihar, India, and the parties hereby expressly submit to the jurisdiction of such courts.
Before initiating any legal proceedings, the customer is encouraged to first contact the Company's customer support team and make reasonable efforts to resolve the dispute amicably and in good faith.
The Company reserves the right to seek interim, injunctive or equitable relief from any court of competent jurisdiction for the protection of its intellectual property rights, confidential information, business interests or to prevent fraud, misuse, unauthorized access or any other unlawful activity.
If any provision of this Policy is held by a court or other competent authority to be invalid, illegal or unenforceable, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
The failure or delay by the Company in exercising any right, remedy or provision under this Policy shall not constitute a waiver of such right or remedy, nor shall any single or partial exercise of any right preclude any further exercise of the same or any other right available under applicable law.
The customer expressly agrees that any cause of action or claim arising out of or relating to the use of the Website, products or services of Purohit Baba™ shall be governed exclusively by the provisions of this Policy, the Terms and Conditions of the Website and the applicable laws of India.
Purohit Baba™ is committed to maintaining a high standard of customer service and addressing customer concerns in a fair, transparent and timely manner. Customers who have any complaints, grievances, feedback, disputes or concerns relating to products, services, payments, returns, refunds, cancellations, privacy matters or any other issue arising from the use of the Website may contact the Company's Grievance Officer through the details provided below.
The customer is requested to provide the following information while submitting a grievance:
Upon receipt of a complaint or grievance, the Company shall make reasonable efforts to:
The Company reserves the right to request additional information or documentation from the customer for the purpose of investigating and resolving the grievance.
Customers are encouraged to first contact the Company's customer support team and provide the Company with a reasonable opportunity to address and resolve the issue before initiating any legal proceedings, chargebacks or complaints before any regulatory authority.
Nothing contained in this Clause shall prejudice or restrict any rights or remedies that may be available to the customer under applicable laws, including the provisions of the Consumer Protection Act, 2019 and the rules framed thereunder.